If I could give zero stars I would. I bought a electric drill from the Sutton in Ashfield branch. I got it home and I put a drill bit in it and the head wouldn't release my drill bit. So the next day I took it back. I had the receipt. I spoke to a guy called Jordan who took ages to get the bit out. I asked for a replacement or refund and he refused. Pretty rediculous when they have a 30 day money back guarantee. I stated this and he grinned at me and said I would not get a refund because the drill bit was out. I told him i was not happy because if i wasn't able to get the drill bit out again was I supposed to come back to argos? He said I was apparently. A few months later when I needed my drill again I bought a masonry bit for £12 from a DIY shop and used it only for it to be stuck again. Numerous people tried to get it out but it was stuck solid so I went back to argos. Only to be told that they didn't have a drill to match the power of that one and that they would give me £25 back because it was now reduced and I had paid £30 for it originally. Also my £12 drill bit was still stuck in it. So I was told I could have the drill that was the same power which was around £50 and they would order it in for the next day. When my partner turned up to fetch it he was told that he would need to pay £25 towards it by the manager. Which was the difference between the reduced price of the original one and the replacement one. After quibbling she agreed to give £10 off it. I told her my drill bit was £12 and she told me that without the receipt for my drill bit they wouldn't reemburse me for it even though it was still stuck in the drill that they had in their possession. That they had given me £10 off the new drill which is still the same make as the original one which was faulty. I asked why the 30 day money back guarantee was not upheld originally and she said it was because the drill was faulty and not unused even though I had brought it back in original packing with the receipt 24 hours after I had purchased it. So obviously the sale of goods act means nothing to Sutton in Ashfield argos at all. I'm disgusted that I was treated like that. I will be writing to the CEO John Rogers because the sales of goods act is there for a reason and they are not above it. This is principle.