Argos customer Service Great DHL terrible! I bought a Electric cooker with installation and recycling service from Argos in store on the 31st May 2019, and was advised someone would contact me to arrange delivery. No one called me, I had to phone Argos, I was told the delivery date, I asked if the service would be included and I was told some one would call me. They didn’t. In the end I had to chance the delivery date myself due to work commitments. Only date available 14th July, with installation I spoke to a rep at DHL who advised it was all booked in. A few days before the delivery I called Argos as I had not had any confirmation of delivery, to be told that my delivery had not been booked in, bearing in mind I had paid in full for the cooker and instillation, so no one had bothered to even call me to arrange redelivery, they had not noticed that the cooker I paid for had not been booked for delivery. I complained and received a £30 good will gesture and rebooked the delivery for the 28th July, I was assured that someone would manage my case to make sure it all goes smoothly, I received a couple of txt messages to confirm, which I was happy with. So the 28th roles around and I’m happy that I’m getting the delivery and installation earlier then expected, between 12:30 and 13:30,I get a call 20mind before DHL are due and confirm the delivery. I asked if the cooker would also be installed, to be told by the driver.. no, the electrician has phoned in sick I was also told they would not be taking my old cooker away. The driver advised that they can deliver and I can just get a refund for the installation I told the driver not to deliver the cooker as I need an electrician to fit the cooker. I was very disappointed as by this point I had been waiting for my new cooker for 2 months. I phones Argos and asked to speak to a manger and was told that they wouldn’t speak to me that I needed to speak to the resolutions team by the agent, who couldn’t get through to them, I said that I would but get off the phone until I could speak to someone who could help me as the agent was unable to. As I wanted a full refund. After several attempts and being out on hold for a long time I managed to speak to someone in resolutions. They happily refunded my money but failed to mention that I would get the full amount back as I had already received the £30 goodwill. So I had to call Argos again to be told the above, I explained that the £30 was meant to be good will for the messed up delivery and that u want my full money back. Which I got but the extra £30 I will receive as a Argos gift card to be honest after the experience I have had the last thing I want is an Argos gift card. Really disappointed customer who will not be recommending you to anyone for home delivery.