Good question would be easier to ask what didn't go wrong I ordered a washing machine was told it would be delivered on wed 14th August between 07.00. And 13.00. it got to 14.30. I rang argos was told shouldn't have been told that time but everything was running to time and it would Definitely be there by 15.20. But no it eventually arrived at 16.30 now I had waited all day for this and had to go shopping so off I went but 2 mins later the 2 burly delivery guys had come back to my house my 15 year old daughter answered they said is your Mum there she said no so they grabbed the washing machine my daughter asked them what they were doing they said we need to redeliver it later my daughter rang my Dad and told him he got straight on phone to argos lady said she would find out what had happened and ring him back in 2 minutes 45 minutes later no reply so rang again was put through from 1 dept to another and just got fobbed off so rang again and was told putting you through to argos fraud department I was put on hold for 1 hour 20 minutes I even involved the police at this time it was not until the next day that I actually found out they had delivered someone else's item and mine was left at depot so why couldn't someone have told me this when it happened it would have saved my 15 year old daughter being so upset thinking someone had stolen my washing machine and also would have saved 3 and half hours on his mobile phone God knows how much that cost so when it was all clarified the next day the lies from argos still didn't stop as I was told by agent had been offered £35 by way of compensation but she said to me with all the money it would have cost in phone calls and the upset caused to my daughter who may I remind you is a minor at 15 years old so if I would ring after item was delivered on new delivery date of Saturday 17th August that they would sort out an appropriate compensation solution as £35 was not good enough in her opinion so when I rang again was offered £32 which quickly changed to £35 so once again more lies from argos they just keep on coming everytime you ring them