Horrible returns policy Horrible returns policy. I bought an air cooler which was not doing a good job. Tried to return to a store but they didn't accept it saying that the product is used. The term used means that it is been plugged in once which I don't understand. Called customer care on the first first instance the guys told I can return it with no hassle and asked me to go to store and give them a call. Once in shop, I called the customer care speaking to a different agent he told it is upto the discretion of the store owner. When I said that the previous agent had told I can take it to store, he was reluctant and said the other guy was wrong and left me embarrassed in front of the complete store and felt foolish. When I speak to a customer care agent, means I'm speaking to argos representative and it cannot be that each person can have different views. Never had this experience and to be honest, Amazon is the best in terms of returns and I'm never ever going to buy a single thing from Argos. If argos does not want to work like other ecommerces, they better stick on to their traditional brick and mortar shops and at some point close down (which I think will eventually happen).