Faulty mobile phone bought from Argos and after 20 days wanted to exchange. I need it for work and had already lost money due to the faulty G5 also purchased from Argos. Changed Motorola's three times with Argos due to faults and decided to abandoned the brand as the handsets were too unreliable. Couldn't afford to delay as needed a phone immediately for work.
Rang customer services, first lady was totally unhelpful. I asked her if I went in store to exchange/refund which is my right under consumer law and the store refused to do it - which happened before - could I call them to back me up. She told me the store had the authority to either help me or not and it was up to them. Utterly useless. I pushed the point politely and eventually she got it, but I think she was promoted by someone else to agree. That's what it sounded like.
Rang again spoke to another person who continually interrupted me and refused to let finish what I was saying. When I tried to explain he then accused me of interrupting him! When I confirmed I understood that I needed to call Motorola and would do so he then tells me if I go into store with out the reference number....... I've just agreed to call them, but to prolong the lack of progress he goes back to a point already resolved to be patronising.
He tells me he is reiterating the point. No, your being patronising and argumentative. He was so rude and I could tell he really didn't like his job or was just an unhappy individual and brought that to the work place to inflict on customers.
Great, what a fabulous personality type for dealing with the public! NOT.
Rang back to make a complaint and got the same awful guy again. Yes, he continually interrupted me again and I just told him that I couldn't talk to him because of his constant interruption and ended the call. The standards of customer service in the UK is dreadful. Just got back from the USA and it was like a different world. People don't see serving the public in any way as beneath them, but in this country they do and that's the problem. They want to feel like they are superior to you and choose to be rude because it's a way of devaluing the personal on the other end of the phone. The message they convey is that I don't respect you and will treat you accordingly. The narcissist in the call centre. Lol they're everywhere 😨
Motorola told me that they do not do diagnostics or ask for phones to be sent to them as it effects the customer's consumer rights due to the time delay. They told me that I should return it for an exchange or refund and that was my right under the law. Thank you Motorola for being straight with me.
Argos stop misleading consumers with regards to their consumer rights or weed out these individuals from your team because they are making your brand look seriously untrustworthy.
I would seriously think twice after this experience going to Argos again for anything electrical including a mobile phone!
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