Will NEVER purchase from Argos again!!! Bought a washing machine online and paid for installation and removal of my old one. Had a 3 week wait for delivery. The night before delivery I received a text from Argos informing me that delivery would be between 08.30 and 12.30 and the driver would be in touch on the day with a more accurate time. I had also read on the Argos website that the driver would call when in route. That morning my elderly neighbour called in distress saying she’d had a fall. As a physiotherapist and more importantly a decent neighbour I grabbed my phone and went across the hall to help her. I was no more than 10 minutes when I received a call from another neighbour saying dhl had tried my buzzer and because they didn’t have my number to contact me - it would have to go down as a failed attempt...and they left! Since then it has been a nightmare trying to get through to speak to someone at the call centre, the staff have been unhelpful and rude and have told one lie after another. Today I was informed that dhl had ‘lost’ the washing machine and it would take 24-48 hours to reorder and I would have another 3 weeks for delivery (and take another day of unpaid leave). I was also informed that no compensation could be given because the delivery had only been attempted once??? An absolutely farce and the more infuriating week of my life. Needless to say I’ve cancelled my order...but it could take up to 5 working days for the money to go back into my account...making it 5 weeks without a washing machine!