I paid £3.95 for delivery as I need the items urgently for a marathon I am running. Unfortunately something came up at the last minute and I was unable to come home for the delivery. I tried ringing the driver but could not get through for some reason; I believe my phone is not functioning properly. My parcel for some reason was left with a neighbour, which was not agreed. I later find that the Airpods are not in the parcel or anywhere to be seen. I am extremely confused as to why the order would be left with a neighbour when I never agreed for this to happen. I would much rather the order was taken back to the store and I would try and find a time to come and collect it eventually. A neighbour will never know what they are signing for, so the fact that you have a signature for this does not count for anything. If I wanted my delivery to be left somewhere or with my neighbour then I would have wrote this on the 'special instructions' section when I was ordering. Therefore it was wrong of Argos to make that decision on my behalf based on the fact that it is probably more convenient for the business. The various team members I have spoken with at Argos via the live chat have been quite unhelpful and at times VERY rude actually. I have also tried e-mailing Argos but they are choosing to ignore me. I am extremely disappointed that for such a reputable company in the United Kingdom, they can treat their customers in such a way. Leaving my items with a neighbour when it has not been agreed, is a breach of the consumer law. Under the Consumer Rights Act 2015, you’re responsible for making sure my order is delivered to me at my address or to an agreed alternative safe place. I did not agree to my order being left in an alternative place and I have not received it. As per Argos' terms and conditions too, "3.3 Risk of loss and damage of products passes to you on the date when the products are delivered to you or are left with a person or place nominated by you. Our delivery driver may take a photograph of your address if you are not home to receive a delivery" - they are in breach because I did not nominate my neighbour to accept my order, so why on earth would they do this? I can't even begin to explain how upset I am by this whole situation - it is incredibly unfair & Argos has just lost me and my friends/family as a customer.