My order 249229874 was due for delivery on the 8th October. I did not receive an advanced phone call as promised. However I did receive a call during their delivery to say the vehicle was too large to get through but they would sent out on a smaller vehicle hopefully the same day. As I had not heard anything I chased for two days but no news. Finally I phoned customer service who told me that I I would need to reorder but was then told there was no longer any stock. So what happened to my item? Finally I was told they would refund my money but before I could ask how long that would take I was cut off! Great customer service??