Argos hoover review A soul destroying experience, 3 weeks of absolute hell just buying a simple washing machine. We bought a hoover 13 kilo washing machine, once it was installed by the Argos engineer we followed the instructions and downloaded the app and was told to scan the barcode, this is when things started started going downhill. Firstly the machine wouldn't recognize its own barcode after 20 attempts. We went back to the store asking for a refund and was told we could not have one untill the engineer had diagnosed the fault. We ordered another machine hoping that this problem was a one off and was told that the new one would be delivered as soon as the faulty one was taken away. We heard nothing for a while , went back to the store and was told that there is nothing on the system about the second machine that was purchased and was told that the person that served us was not in today. We were told that because it's a telephone order, thats the reason why we wasn't given a receipt. Decided to contact trading standards as the customer service we are getting is disgusting with Argos representatives actually leaving us on hold and never returning to the call after 25 min. The engineer finally arrived from hoover and told us that the reason the original machine wouldn't recognize its own barcode is because the developers of the hoover app have not updated thier software to recognise its latest batch of machines. You would have thought someone in Hoover's multi million pound organisation would have picked up on this. By the way we are still getting the cold shoulder from Argos about the payment we made for the second machine and it doesn't seem as though they are going to contact us. Conclusion. You see ads on the TV for companies such as Hoover and Argos and images of this great experience you will have shopping with them. I can tell you that in this case it's been enough to put me off these people for life.