Did not receive a statement called customer services who informed me I had a late payment charge so my product cosing £24 ended up being £37. I always pay the whole balance when due. Then was told my statements were suspended due to late payment. I always had paper statements but they decided to change it to online without telling me. I thought it had been added on to buy now pay later. Very unhelpful and the fact I have never missed a payment in years and it was obviously a mistake counts for nothing.
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Alice, Customer Support
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