I needed a product replacement for a faulty foot stool that’s wooden leg has become loose. A collection and delivery was arranged for 20/12/19 since argos couldn’t replace the leg alone. I received 3 consecutive phone calls from an Argos delivery driver asking for directions on how to find my road. He told me he was in the area but could not find “the road”. When I called him he said he was “nearly three”. Nearly there turned into 10 mins. If he was where he said he was it would’ve taken him 2 mins. When I tried calling him again he didn’t answer his phone. He never showed up. Understandably, I was livid. He’d lied to me and didn’t have the courtesy to apologise for his own stupidity and incompetence. I called customer service and explained the situation, but was told that my order was still out for delivery despite the stupid delivery driver going awol. I tried to reschedule another date but was told to call the next day. I did and was told no dates were available and Argos would give me a call once dates were available. But I know they’re fobbing me off because I made a formal complaint. They even tried to say there was nothing they could do for me because it exceeded 30 days. I can’t go in store to sort it out because I am sick and disabled. Having to deal with these robots in customer service has caused me emotional distress to the point where I haven’t eaten since yesterday. I will never shop from here again. There are better, more reliable stores with products that actually are in stock and they don’t try to sell you torn boxes and used rejected products either.