This is very unexceptional, u made mistake, u overcharge to your customer, don't want to refund, forced them to buy your item issuing Argos card........ 'm very good customer of Argos and always bought items through online. always superb but one incident that makes my attention to write in your wall that i was very disappointed with your staff called Chrissy (what she told me) @Plymouth Transit Way Argos. My reservation no is 992065 and was there to collect my item which was 50% off when i purchase and she charged me full ie 70 pound and when i asked,she replied that i ve to tell her before...my question is.... do your system knows or not when i showed my reservation no? If she knows then why she charged me full price? after i talk with her, she check in her computer with help of colleges and i guess she knows the price is 35 instead of 70 pound then she came and told me that she is going to issue a card n took all my detail (later i found it was for Argos card) and told me she is going to add that rest of money which she had charged me more, which i can't exchange to cash and i must have to purchase item from Argos. This is very unexceptional, u made mistake, u overcharge to your customer, don't want to refund, forced them to buy your item issuing Argos card.... really disappointed... Regards: Mr. Ghale