Totally terrible, can't believe the pure lack of customer service and quite simply unprofessionalism..... Reserved item, made special trip to collect, arrived, paid for, received completely damaged, then told they had no others and they tried to pass this off to me..... then told I would be refunded, but wait....you'll receive your refund in 7 to 10 days! Totally useless and money spent on debit card and no longer available to me. Then advised I could collect from another store, no transfers between stores! At my cost, great! A round trip of 10 miles and further 30 minute time inconvenience! Plus, this would cost me double which they just dont care about.... how unfair and unreasonable is that?! No consideration, no understanding, NO CUSTOMER SERVICE, I really dont think they know the meaning of this!