Awful experience with Argos - terrible customer service from the telephone CS team Reserved an item from a store 20 miles away (item wasn't available anywhere else) Spent over 2 hours & fuel to collect item. Back home, tested item was faulty (potentially a returned item) and should not have been resold. Told Argos they should at least compensate me for the wasted journey, or offer to send a working replacement. They refused and said it "was a personal choice to collect item". It wasn't a personal choice to be sold a defective item! A rude manager by the name of Rebecca refused to show any empathy and consideration for my awful experience. Was told I could hand write a complaint to the Head Office of which I would not receive any correspondence. Very bizarre as there would be no proof that my complaint will ever be dealt with. Argos has a poor dispute service and wont take responsibility for reselling returned & defective items. They hide behind a poor customer service policy which does not take into consideration the effort a consumer goes through to collect an item. They are also unwilling to take complaints via email and wont offer to post out a replacement. Other online sellers are far more receptive and the distance selling regulations in the UK are far better than when physically purchasing from a store. It makes you wonder why the high street is failing us. Argos simply hides behind a dated, inflexible and rigid Customer Service Policy which seems to make the managers think they can be rude to paying customers. Poor form Argos!!