If I could give zero stars then I would... I ordered a washing machine and oven from Argos on January 1st and paid for delivery and installation. I took the day off work to be in for the products and used the tracking system advertised however the delivery company (DHL) were two and a half hours earlier than the tracking system said so I wasn’t at the property. They didn’t ring an hour before delivery as they were supposed to. It came to light that my items were put onto a different vehicle due to staff sickness so I was tracking the wrong lorry. Not my fault! I rushed back to the property within 20 minutes and even though the drivers had promised they would wait, they hadn’t. I spoke to many unhelpful and rude members of staff; Argos were not taking any responsibility and were blaming DHL even though my money went to Argos therefore any issues are their responsibility. I have been spoken to like dirt by many staff. A new delivery date was eventually agreed for Thursday 30th Jan and a member of my family waited in for the delivery all day. Turns out that the items we paid for were never loaded onto the delivery vehicle! Again I complained and again no one cared. I stated that the items would have to come on a weekend as I couldn’t take any more time off work and neither could my family. The loss of our earnings were accumulating plus the costs of using a launderette which I had to drive to. At 6.28 the next morning (a Friday and not a weekend) I had a phone call saying the items would be with me in an hour. I asked if I could be moved lower down the list as I wasn’t expecting the items; I was told no and there was zero flexibility. I went into work late to accommodate the delivery despite more loss of earnings. This was yesterday. My items were installed yesterday and the washing machine is leaking. Either it wasn’t fitted properly or it is faulty. Help me!!!