Avoid buying large items from this uncaring, incompetent company. The staff are like robots, they cannot think for themselves. I had so much trouble over a bed which was only 10 months old. The small print says 1 year guarantee. They refused to do anything about it when it broke. I despise this company for the way that they treated me. I have since learned that they are the same with most items of significant value. Once they have your money they are keeping it. Greed is what spurs this company on. AVOID or risk losing your money. I am so disappointed. They wanted me to spend another £300 on an independent technician. It was so soon after Christmas, I didn't have the cash. Shame on them.