I had a bad experience whilst purchasing head phones yesterday. The girl wasn’t helpful at all, I was first told the items were in stock and to order over the phone, which I did. Once I had placed my order she then told me that the items wouldn’t be in stock until 4pm that day.
Once I’d collected my order I then found that one of the three items didn’t work. I am now stuck with faulty items until the current crisis ends, because I have been informed they will not exchange or replace anything at the moment.
Not a pleasant experience from start to finish.
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