Ordered a Keter garden storage box weighing 20kg. Upon opening box, discovered that item was damaged so telephoned Argos. Pointless, as I was just kept on hold. Following 3 attempts and a wait of 30 minutes, had online chat with a female who, unable to arrange collection of damaged item, put me on hold for another 30 minutes until chat picked up by Hannah who arranged collection of item the following day between 07.00 hrs and 13.00 hrs. At 10.06 the following day, received SMS stating 'great news! Abdul, your Argos driver is approximately 4 minutes away from collecting your item(s)'. Twenty minutes later having failed to arrive, I called him on the number supplied and he advised me that Covid-19 precluded him from collecting my damaged item! Second 30 minute online chat with Imtinan who claimed that collection had been rearranged for that evening between 19.00 hrs and 23.00 hrs. Stayed up until 23.45 hrs. No one called to collect the item and I did not receive any communication regarding the no-show. 17th May: Following another 30 minute wait, 3rd online chat with Ian who wrote 'I'm sorry this is a small goods order and you have come through to large goods. I will need to transfer you'. I was promptly put on hold for another 30 minutes until that chat was picked up by Lucie who claimed that she had rearranged collection for this evening between 19.00 hrs and 23.00 hrs. She wrote 'the driver will be in touch with a two hour window tonight for collection and again when he's about 20 mins away'. Surprise! Item not collected and no attempt was made to contact me. Is this a deliberate ploy on the part of Argos to defraud its customers? Needless to state, I shall NEVER shop with Argos again.