I placed an order for Braun Beard Trimmer and Hair Clippers last night - or did I? I eventually found an item in stock and available for delivery to my address (!) so logged on to my Argos account and placed the order for delivery tonight. I had a text message confirming the order but then the computer screen showed an error message. Checked my account, and the order was not there but there was still 1 item in my trolley. I clicked on My Trolley and the page refreshed itself to show a clear trolley, so I went back to my orders - still nothing, but there was again 1 item in my trolley. Went back to my trolley and the item was back in the trolley but was now Out of Stock! There was no low stock warning on the product and I doubt that there could have been many in my area shopping for hair trimmers at 3.30am!
No change this morning so went to Order Tracking, typed in the details and apparently my order, which may or may not have been placed, will be delivered tonight and I will be called an hour before?
I have tried ringing (cut-off) and online chat (cut-off twice!) so not sure where to go now. Also, I didn't realise that 5 year olds could shop online but they must do as I can find no other explanation for their website having a picture of a dinosaur (really?) with "Oops, how embarrassing, something's gone wrong", plus, in the Contact Us section: Ring, ring (what's wrong with Phone?) and Scribble, scribble!!!
Agree with other reviewers that Argos using Covid-19 as an excuse for very poor service.
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