I ordered a Nintendo switch and 3 games for same night delivery (on Sunday 17th times off 7-11) at around 9 I got a text saying my driver was two minutes away. Half an hour passes and still no delivery was made. We tend the driver to see if he was lost (our address can be difficult to find) they didn’t answer. We left it a while and phoned again this time leaving a voice mail. We thought maybe she’s lost he’ll find us. Our delivery slot ended it was after 11pm. I went on their website for help. Which is this worst layout possible. Can’t ring because it’s not click and collect. Sent them a Facebook message and a tweet heard nothing back even today (Tuesday 19th) still morning back. Couldn’t go on the online chat because it was after 8pm so it wasn’t active. The next morning I’m kicked off live chat 3 times before i eventually get through to someone. My order has been makes as delivered so the conversation is cut off! Ok so where is my order? I try the chat again and eventually get through. They’re good and tell me they’ve phoned the store and my item was sent and the driver (who’s name I have) never returned it. Am I sure no one else in my household has taken it in. If that was the case I would have my order and not be sat wasting time now. I’m assured that someone would be calling me in the morning to discuss my order. The next day arrives I spend almost 3 hours explaining my situation to four people as i am passed from pillow to post. Again they tell me that my case is being looked at but isn’t a priority. Not a priority I’ve ordered over £280 worth of stuff that’s not been delivered. I then spend more time explaining to the lady on the live chat I do not have my order and she’s escalated my problem and assured me someone will phone today. I will never use Argos again after this is resolved. I understand we are dealing with COVID-19 and it affects things but my order should have been with me two days ago! They’re quick to take your money but slow at resolving problems and don’t even bring the items you’ve paid for. I’m hoping for it to be resolved today (Tuesday 19th) as this is disgusting