I placed an order online for a gift, selecting the pay now and collect option. Order was accepted & payment taken. 3 days later I receive a note that order is being cancelled. No explanation. Leaves me in the lurch as no time to order another gift. Online chat completely useless and cannot access any reason for cancellation. Apparently the only way to raise a complaint/query is by sending a letter to head office (and incurring postage costs). Not the level of customer service you would expect in this day & age.
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