04/05/20---- I ordered an under-counter Hotpoint Freezer with auto defrost, from ARGOS @£259.99 Along with Domestic & General Insurance commenced on May 4th 2020 - @ £22.99 Cross checking the freezer price on Curry's web site the prices were identical, we needed the freezer in a hurry. Because Argos has fast track delivery option I chose them, we desperately needed a replacement quickly. I ordered and paid ‭£282.98‬ online‬ Both of us in our 70's my wife has kidney failure, dialysis 3 times a week, she is on the Vulnerable list (Shielded). All our grocery shopping is done online. There was no mention of the freezer being delivered by the manufacturer, until after I authorised payment, that came as an email announcing they were "Delivering on behalf of your retailer “please wait until closer to 11 May to book your slot.” Fast Track Delivery option was not mentioned? On May 12th 2020 I received an email from Hotpoint asking me to choose a delivery slot; the earliest date was May 14th which I booked. Had a call from the Hotpoint representative who read through the details and mentioned the freezer was manual defrost? I said I had ordered an auto defrost he checked Argos website an discovered the freezer was no longer sold by them, it was no longer on the web site. I was asked how much I paid (£259.99) and he said a Manual Defrost on Curry’s site was £199.99. I had paid the price for an Auto Defrost £259.99(Curry’s price) I was told the only option open to me, was to cancel the order get a refund and order from elsewhere. As I have already explained we were not in the position of waiting any longer, we have a grocery delivery due on May 16th. There was not an option other than to accept the miss-sold and miss-priced freezer. I have wasted an hour on the Argos chat line, contacted Argos Customer Relations/Executive Office by letter. I received an email saying that that when she gets an update from the department concerned she will get back to me, she hasn’t. June 3rd It looks like one of her subordinates has now taken the reins, she is asking if I have a screenshot of the original web page??? I would advise everyone not to think of buying from Argos, go elsewhere, the business including the online dept. are totally out of control, and cannot, and should not be trusted. They are obviously not interested in price matching; if they were the problem would be solved. Their motto must be screw the customer for what they can get!