Unacceptable service. 22.06.2020 ordered kettle to be delivered, 2.00-6.00pm 23.06.20. Order did not arrive. Contacted chat line, after standard 30 minute wait, presumably intended to put off contact, told sorry, delivery would take place 25.06.2020, 2.00-6.00pm. both deliveries were confirmed by email. Order did not arrive. Once again, contacted chat line after 30 minute wait, only to be told the order had been cancelled and my money refunded. I asked why this had happened, and was told "We make every effort to deliver goods within the estimated timescales, however, delays and cancellations are occasionally inevitable due to unforeseen circumstances" (This is a quote from the transcript of the chat line conversation) So, I have waited in for eight hours to receive my goods, spent an hour waiting to contact the chat line (which appears the only way to contact Argos) and received no notification that the order had been cancelled. I checked stock availability for the kettle ordered, there was a model in the Herne Bay Sainsbury's outlet, there was no effort made to mention this or help me obtain the order. I notice that, for this item, the option to deliver to my postcode, CT146QB, has been withdrawn. I assume that Argos are having trouble meeting commitments and are withdrawing delivery to what they consider less profitable areas.