Argos lost my order - an expensive TV. Getting through to their customer services was awful and took ages. They kept cutting me off the chat. They wouldn't accept my evidence about what had happened - insinuating that I was trying to pull a fast one. I always had to contact them - they even said that they were unable to contact me via email (?!). Basically, the customer has to do all the running when they mess up - spending hours on a customer service chat facility that is simply not fit for purpose. Terrible experience. Never again.
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