Absolutely shambolic service provided by Argos, especially the Newbury Park branch. I wanted to return a product within my 30 day return period due to performance issues and was told by the Newbury Park branch manager, Nadir, that I couldn't return the product as it was "used" and that performance issues related to customer satisfaction, which Argos doesn't cover. My point was that, without using the product, how is the customer aware of the performance of the product? There's good and bad reviews with all products so you need to take that with a pinch of salt. The customer ultimately buys in good faith and returning a product is in itself an inconvenience to the customer, especially during this coronavirus pandemic. The manager asked to me raise this to customer services in order to find a resolution. I subsequently contacted customer services and explained the situation. The customer service agent understood where I was coming from and asked me to contact Argos Technical Support who'd then be able to provide a code which I would then be able to go into branch and return the product. I contacted Argos Technical Support and provided them with the updated order number which the customer service agent provided, as well as explain to them the situation. They provided me with a code and assured me that if I were to go into branch and provide them this code, the product can be refunded. Therefore, I went back into the Argos branch in Newbury Park the next day and explained to them the situation, as well as provide the code which Technical Support had provided. To my astonishment, the same Manager - Nadir - refused and said customer services were wrong. Although he knew I wanted to return the item due to performance issues rather than it not turning on, he plugged in the product, turned it on, and then mentioned he cannot accept the return as it turns on. Hence, totally disregarding the point I made for my reason for return. Therefore, I went back home and called customer services again. However, this time, a different agent mentioned that the product couldn't be returned because of Argos policy, rather than read the notes on the order from my previous conversation with a different agent a few days before. I asked to speak to a Manager and, after trying to convince me that the manager will say the same thing to which I insisted I still wanted to speak to the manager, the Argos agent mentioned "oh there's no manager's around at the moment." That just seemed to coincidental to me. I'm still waiting to get this issue resolved but one point I'd like to raise to Argos is that providing good customer service should be more important than meeting KPIs in limiting the number of returned products. Let's put it this way: I will be wary to shop from Argos again and will inform my friends and family to do the same. Is the KPIs really worth it when they'll lose out on more money in the long run?