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Anonymous
EXTREMELY POOR DELIVERY TEAM Purchased a dishwasher & recycling service to remove the old one. Due to the covid concerns, I disconnected the dishwasher myself the night before and left in a lightly sheltered area at the front of the house and turned over to drain as much water out as possible. When the delivery crew arrived, they asked if it had been left out all night. When I said it had, they refused to collect as they said that it would be wet. It was dry in the morning and I can't be certain that no rain got to it, but it seemed about as dry as a used dishwasher could be to me. I explained that I had already turned it over to drain as much excess as possible and that it was not any more wet than any used dishwasher would be. The lazy turds disagreed and still refused to collect. There were no mention about there being issues leaving outside when I made the order, only that it had to be drained. Draining any dishwasher to complete dryness is a near impossibility and turning it over outside drained more water than would have been possible if they came into the house to uninstall then load straight into the van. I suspect, it was one of their first deliveries and they were looking for any excuse not to load my used dishwasher onto the van and in their way. I had actually made their job a straight forward and easy one by disconnecting myself and having ready to go but was let down by poor service and attitude. When I voiced my dissatisfaction, the driver asked if I would be willing to pay for any damages caused by my 'wet' dishwasher to other customers goods in the van! At this point it was turning into an argument and he came back with his sidekick (small balding fellow with a face like he had a mouthful of wasps) for backup. The pair of them left shaking their heads like a couple of useless bouncers and me with an old dishwaher at the front door. If any water at all is an issue for their collection service, I would suggest the following: a different van should be used, they should have a means of wrapping to contain any water or they should not offer the service at all. Coupled with that, I also sat on hold trying to speak with their Customer Service for an hour to arrange a different collection date to be met with a dead line! Also, very frustrating and poor service. I will not be purchasing any large items requiring delivery from Argos again.
4 years ago
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Argos has a 2.7 average rating from 3,988 reviews

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