Went to Kilburn Argos from Watford as only place that had my much wanted item It was a heavy item and they did not offer a delivery option of the heavy item Found a car park in Kilburn, which had a delivery door of Argos in the basement, the friendly car park man in market car park offered to help me with package to car from said door! Went into Argos and asked them if they could put my item in the lift to the basement , No! Health and Safety , why? ‘Can I put the item in your lift to the basement car park? No! Why? Health and safety Then I asked for a trolley to take to car park myself, oh ok, but you need to leave a deposit, ok that’s fine, then ‘No, sorry you can’t have a trolley after all, due to covid😂 After several discussions amoungst themselves including a manager Are we not a loud to have trolleys at the supermarket? You couldn’t make it up When I explained that I had travelled from Watford, that didn’t offer delivery of heavy item , finally one of the men must of decided it was crazy ,what they were saying, and kindly agreed to put the box in the lift! Would like to say thank you to that shop Assistant Who saved the day and had common sense , Argos please don’t sell items that are heavy and can’t be transferred to a nearby car/van and maybe mention on your website if your store does not have a nearby car park or trolleys Argos please give your employee a medal and promotion for basic customer service & Common sense