Is it an isolated incident, I THINK NOT as 2 x orders for the “same item/set” & 2 x SHOCKERS! Shocker 1: After months of waiting it’s blatantly obvious that the set delivered wasn’t NEW & clearly second hand/used & as such either a customer return or an internal Argos reject therefore in NO WAY what I ordered & paid for in good faith & to have even been charged a delivery fee to have someone else’s rejects sent to me instead of new/unused items I ordered & paid for is pretty annoying to say the least. Subsequently returned, an arduous task in itself explaining that a an instore refund WITH NO INFORMATION TO PRESENT INSTORE made it a PRETTY POINTLESS therefore unachievable refund as I doubt the staff in ANY store of ANY brand would give anything to any customer walking in with no details & saying “I’ve got a refund but I can’t show you anything to prove it”, even a novice employee is going to politely decline honouring that, that’s if they could keep themselves from laughing. Shocker 2: Despite ordering the SAME 5 x piece set ONLY 1 x PIECE of the set was at the store collection point so it was obviously refused & the store staff said they would raise a return which would take up to 5 to 7 days to process to get my refund. If it were a small item/parcel containing concealed quantities which would obviously be beyond their control BUT when the 5 x pieces are FULL SIZE ADULT “separate items” there’s absolutely no excuse & is there anyone who can confuse 5 x full size gardening tools with 1?. Even more so when it should have been a rake, fork, shovel, spade, hoe & edger FULL SIZE & they sent to store 1 x lonely hoe. So, to date I’ve ordered identical item/set TWICE, paid for the privilege of delivery once, re-ordered & inconvenienced someone out to go collect it & been refunded ONCE & told I have to wait up to 7 days to get my money back & they’ve even followed it up with a “thank you for collecting you items, enclosing a picture of the FULL 5 X PIECE SET” . Judging by this since Argos has become part of Sainsburys they’ve dramatically gone downhill & in turn are not only destroying the Argos name/brand but potentially harming the Sainsburys Brand also. I’d rather order on Ebay from China & everyone knows that can be a gamble at times.