Good afternoon , I’m writing to you direct for a number of reasons to do with my experience when Purchased a high hair from Argos in Coalville Leicestershire . At the end of last March 2019 I ordered & paid for a highchair from the store on reservation number -455506 & my son in law picked this up from the store for my baby grandson Late last year once he was old enough to use the high chair the back gave way after only being in use for about a month , my daughter was upset & disappointed with this & she went to the store to express this . She was told that there hadn’t been any complaints about the highchair & my grandson must have broken it ! , she was angry at this response but needed a highchair so reluctantly disposed of it & brought another one which may o add is still being used today purchased from another firm . I was not happy as I had paid £60.00 I’m not only a product that didn’t last for more than five minutes but to be told my grandson had broken it which was not the case at all . With lives being busy we thought we wouldn’t be able to prove anything so reluctantly didn’t take our dissatisfaction any further than the shop only to receive an email a few weeks ago to say that you had a product recall in this highchair both me & my daughter received this email so my daughter not being happy & finally something from yourself’s to say that my grandson hadn’t broken it at all but it’s a su standard product so she called the number on the email . She explained all the the agent & was advised if I still had a bank statement or reservation number for either of us to go the store for a full refund of the amount I had paid . This I did last Monday the 21st of September to be greeted by a young lady who said no refund as I didn’t have the highchair she dismissed me straight the way with zero customer service I asked to talk to the store manager of which she disappeared round the back leaving me standing waiting for a good five minutes for them both to come back to me with him saying the same thing . I said I’m sorry I want you to call through to the number on the email & explained what my daughter had been told & that I have a copy of the transaction on my banking app & the reservation number , I got my daughter on the phone & had her on load speaker so they could hear her confirm her conversation when she called you only for the young assistant to stand there laughing at my conversation with my daughter which I’m itself is a disgraceful way to act in a customer service roll especially regarding a complaint !! She said as well “ you shouldn’t listen to them at HO as they are all kids & they do not know how we work in store !!!!” Again shocking to say that to a customer ! The man who the manager got through to on the call at your HO listened to everything I had to say & assured me that hexx CCD’s would pass this to a manager to look in to & that o would get a call within the next two days I’m still waiting !!! Angry is an understatement hence me coming to you direct I purchased the highchair in all good faith , I’ve been told my grandson broke it 😡I’ve been laughed at by your staff 😡I’ve been promised a managers call & this hasn’t happened 😡I I work for a big corporate firm like yours & I find all this shocking service I would like you to look in to this for me & get back to me within the next 24 hours as I am now demanding a full refund because of the above & a resolution regarding the way I have been treated in this matter Please see below a snap shot of my bank statement for My bank transaction when I purchased the highchair . The transaction cleared my bank account on the 22/03/2019 VIS ARGOS LTD COALVILLE. £ 68.99 Regards Denise Stretton