Horrible Experience. Unacceptable behaviour from ASDA employees. I and my boyfriend initially ordered shopping for the 29th of October. When I went to collect the order not only the driver refused to take my food out of the van but when I asked him to take it, he went back in the vehicle and drove away, almost hitting me. After getting in contact with the customer service section from ASDA, they offered a refund. The refund came on the 5th of November and on the same day I was charged twice again for the same shopping that the drive refused to give me! After calling 3 times and sending 5 emails throughout the weekend, I was finally able to get in contact with one operator. This person, that was not English and apparently did not understand the language either, asked me to repeat my issue 3 times, and then he offered me a refund that was not even covering half of the import ASDA took from my bank account for the shopping. When I requested to be put in contact with a supervisor, he initially told me to bear with him, and then he hanged up the phone. This company is going to fail if will keep treating all the customers like this. They just lost a customer now.