Shame on you Asda! Shocking customer service. Still waiting for a refund from 03\07. We had ordered through the click and collect service as we did not have the time to go in and shop. Turns out, it would have been quicker and less stressful to quickly run in and do it ourselves. We parked at the designated pickup spot and waited and waited and waited(25 min). I wife decided to walk in and find out why we were not being attended to(that took another 10 min). Once my wife returned, we waited another 10 minutes, not an employee in site with our shopping. Then I decided to run in and find out what was taking so long. I got told that they were just busy bringing it over. I decided to cancel the order for a refund, as this was shocking service. Bearing in mind that they claim its easy! This is the what they claim: " The easy way to shop With Click & Collect at Asda, simply order online and then pick up your shopping at a time that suits you. We’ll take as much care choosing the juiciest apples and freshest bread as you would and we’ll have it all packed and ready for you." Well it doesn't work at ASDA Cribbs Causeway! We were promised that the refund would be done on the next Monday. Still waiting after 2 calls to customer services. I wonder how much interest ASDA earn out of all the refunds that are waiting to be processed??? I would not recommend ASDA to any one expecting even the bear minimum of customer service.