I am sorry to be writing you however with what has happened I feel that there is no choice. As you can see from the below email chain I raised my complaint through the formal channels to no avail and a poor outcome. In summary my issue is as follows: I saw a TV advert on the Wednesday showing Chateau Nerf Du Pape on offer. I proceeded to the Morley Superstore on Thursday to buy some. The offer was not on in the store and I was told it’s an online only offer and to buy online. The details regarding what happened after are on the below email chain. If the store had the wine on offer as per your advert then I would have bought and had no complaint as there was plenty of bottles in stock at the time. I then placed a total of 7 orders trying to be able to purchase the wine. I rang customer services who did not help much. I then emailed customer service with an outline of the issues (below) and there response was to give me a £5 voucher and not answer my issues. I could not even buy a bottle for that but I don’t want any money off. I just want to be able to buy the wine. I feel that you should know that customers services have a duty to answer complaints and not just to give your money away. I then replied asking further questions and your customer services team mentioned that stock levels are updated daily and again never answered the questions that I asked. My point is around if stock levels are updated daily then how can I place 7 orders and 6 are not fulfilled. I understand deliveries stored off site but you have both my address and the local store so stock levels should be more accurate. All I want is to be able to buy the wine at the price advertised and if the store had the up to date promotion on then I would have been able to. Thank you for taking the time to read and I look forward to your response.