As many others here, I had a delivery slot yesterday for 7.30-8.30pm. No text or email to tell me there is a delay or cancellation. By 11pm nothing still. Called Customer services today and told the best they can do is try again on the 30th Jan almost one week from today. I am the sole carer for my over 80 year old mother and hence we are completely dependent on home deliveries during the pandemic. Also told I can cancel this and they will refund. Later on in my account it showed the same order as 'delivered'! I called the customer services again and this time they had the nerve to tell me it was a missed delivery i.e. that no one was at home to receive the shopping! The lack of assistance and inability to put right what is their fault was bad enough but then to have the finger pointed at me for not being in was beyond terrible. Asda do not care for your custom, they are too big to worry about how they are treating vulnerable people in such a way during a very difficult time when a lot of us are housebound through no fault of our own. The call centre based in the Philippines is designed to stop customers from taking their complaint further as they continue to repeat the same things over and over until the customer basically gives up. As a long standing customer of Asda I will no longer be shopping with them as they have left my mother and I in a very difficult predicament when we were counting on essential groceries for the week ahead. This is unforgivable.