I ordered a home delivery slot as I am self isolating with my Grandad due to having “flu like” symptoms & waiting for results from a Covid test. Last food shop was 3 weeks ago so the shelves are pretty empty! Delivery slot came and went, no truck turned up. Waited another hour & then called the customer service helpline who said our order had been cancelled! No email or message to advise this or explain why. No apology at all. I advised we couldn’t leave the house and when could we have another delivery...10 days time. Just ridiculous. They weren’t bothered about letting us down or that we had no food. I asked if I could collect the food as it had already been picked and packed...No was the response. Just kept saying there was nothing they could do and to log into my account online and re-book a delivery. Like this is an acceptable response. Asda’s Customer service is just beyond awful. So as we needed food I had to drive to the Asda store taking my grandad with me in his wheelchair as he cannot be left alone and purchased all the food we needed. What a mission. 3 hours of our day inside a supermarket & the cold air made my poor Grandad cough so much. An hour after getting home I get the results from our Covid tests to say we are both positive! You’ve got to laugh - government people tell us to stay at home but Asda let us down and we had to go out for shopping. Let’s hope no one caught anything from us today hey. I won’t be shopping with Asda anymore but kinda glad I chose their store to go to today considering our results!! I’ve been told to enter the details of everyone I’ve been in contact with onto the NHS app... oh dear!