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Anonymous
Terrible service frm asda,I placed an order for some paint and a few other bits for West Quay southampton.However,my email confirmed id have to collect frm High st,West end,the following wk.In the meantime I received emails stating firstly my nappy sacks were not available,then an update that I must collect my order at chandlers ford,Eastleigh.I don't drive,so I got a taxi there to be told they did not have any of my items.Then I received another update whilst leaving Eastleigh saying my order was ready at West end.£40 taxi fees later i had my items,including my nappy sacks!!.I called asda to tell them about their poor customer service and they said as a goodwill they would give me £10 evoucher and escalate my complaint.Shortly someone would get back yo me to resolve my issues.I later received an email saying my evoucher had been issued with no number or code.So I called bk for the useless staff to hang up on me.So I called again,and staff admitted there was no number or no evoucher issued.And,yet again someone would get back to me. For such a large company,they are doing a very poor job at continuity of care and drab service.im very disappointed at they way they treat ppl and the lack of good communication between colleagues and services.im not happy giving this company my time,effort or money
3 years ago
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Asda has a 2.4 average rating from 2,539 reviews

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