Placed an order of £119 for delivery yesterday was delivery date 17/3/21 between 4pm and 5pm. No delivery happened so by 6.30pm I rang customer services to be told I was not in for delivery which I was I need the order as it has baby milk on and nappies however was told in no uncertain terms they would not redeliver the order would be cancelled and I'd have to wait for refund!! So after a while of no1 even trying to understand or help i hung up today 18/3/21 i checked status of delivery to see it states delivered again a LIE, so rang customer services again at 7.05am to be asked if I'd had any texts or emails to say delivery was out for delivery and nope I have not nothing still nothing now and its currently 11.50am. Guy said he would check so he did and tells me it wasnt delivered it was a problem with the banking system how I dont know as it was an online gift card but yea ok liars, again I'm told to wait 24hours for a cancellation email then a further 3-5days this is not good enough I have 4 children he apologized but a sorry but that was all he could offer a sorry wont put food in my kids mouths and nappies on the 2 little ones. So now I have no groceries no money to reorder and anxiety that's through the roof wondering what the hell I'm going to do. How come they cant just re-issue my order and put it on the next delivery why should I be made to pay again which I physically cannot do as i dont get paid until end of next week!!