I had used Asda delivery for quite some time. I live on the 2nd floor with no lift. I have a bad back so I find it easier to have my groceries delivered. One of the drivers told me that they are not allowed to carry the shopping up the stairs anymore! So I emailed Asda to see if this was true. Which I doubt!! But they didn't reply so I have changed to Tesco which was the best thing I could have done. I have told several people and they too have changed to Tesco. Oh well. I can't imagine how much custom they have lost. I'll bet I still won't get acknowledged!!