IF YOU VALUE YOUR SANITY SHOP ELSEWHERE.
We placed an order ref 25921398 for some items of school uniform on 06.08.15. on Monday 10.08.15 1 item was delivered. This was odd as it was 1 dress and we had ordered 4 of these plus some other items.
It is now 17.08.15 and despite 8 call to their call centre and emails to Andy Clarke their CEO we are still no closer to getting the outstanding items.
We were very clear that we want to speak to manager at the call centre but this was refused at first then we were told they would call us back. This happen on three seperate days before I email andy clarke ceo andy green senior director responsible for their contact centres, Nick Jones MD for George at Asda and Paul Graves haed of contcat centre operations for Asda.
I would have hoped that escalating my complaint to the top after giving the contact centre staff every opportunity to resove the issue would have resulted in some positive action but so far this is not the case.
I made it very clear we did not want a refund we wanted the delivery of the outstanding items.
I have just received and email from Asda saying I have been refunded!
Unbelievable PLEASE PLEASE DO NOT SHOP WITH ASDA ONLINE.
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