Norwich- Been using Asda for a few years now but started using them less as could never get a delivery slot to suit so started shopping at Morrisons. I started using Asda again as I was getting a bit tired of having to go in store to Morrison. Well I placed an online order and delivery was beetween 3pm and 5pm. By 6.30pm I had still not received my delivery so I called their call center as it showed on the tracking it was still out for delivery but I sensed a problem as they have never been late. The woman on the phone told me that the driver could not find my house and cancelled my order, no call, nothing, I have the easiest house to find and they have delivered to me a few years now. The drivers would even call me to let me know if they were early or late, this chap just decided not to bother. Called the call center and demanded to speak to a human who was going to solve this problem as the woman told me to re order...um I think not. After a long debate a man came to the phone and said that he would send a new driver that same evening which was now 9pm, they did has they said..But the second driver looked hacked off because his shift ended and now he had to clean up his colleages mess. I then unpack my order to find one item missing but paid for and a empty sealed box of ice-cream cones.. yes I kid you not. And a item I never ordered. Moral of the story, Asda Im a customer and you will solve my problem that you caused even if I have to go to the directors home in my pj's and make him deliver my goods. Sadly you never offerd any compensation for your stuff up but at least you delivered my goods. Ill just have to use less of Asda and more of Morrisons.