Waited for a refund from a home delivery, we hadn't received items and the substitutes we had were the complete opposite to what was ordered. We were told by cs that it would take 3-5 days for a refund.....7-8 days nothing so we called cs and over an hour on the phone (mostly on hold) we were told someone will call back, surprise they didn't. We called again asking for a manager and was told someone will call back, we demanded to speak to one then and there, the manager said we didn't get a refund because someone was supposed to call to discuss refund!?! He said he will pay this into the account along with compensation. Well we waited and after 2 weeks and 5 hours waiting and talking on the phone the refund was in the bank!! Woo...but no sorry compensation. So another 40 min wait on the phone with the cs umming and uhhhrrring they said they will call back, you guessed it within 2 hours but this didn't happen, so another phone call to them and the excuse was the previous person did not log it on properly. They are taking the mick ! Conveniently no manager was available. BS. So waiting again for the phone calls that will never arrive or the money. A big company like asda should be ashamed of themselves. It's a disgrace.