I have spent a lot of time reading the reviews other customers and I am horrified by what I have seen. My issue is about pricing and their bulk buy deals. I have had 2 issues with substituted goods and increased bills. To keep things simple my latest problem came when I received my updated order on delivery day saying I had 1 substituted (cheaper) item because my pizza deal was not available but not to worry as I would still get the deal. I was puzzled that despite this promise my bill increased. There were no other changes. I tried to get to the bottom of this with the delivery driver, the local store, Resolver, customer services abroad and in Leeds. Customer services hung up on me. My next step was an email to the chief executive who has not replied. Having read the reviews I can't say I'm surprised but prior to seeing these I honestly thought my issue would be easily sorted. Since it is a pricing issue I feel I should go to trading standards. The amount I was overcharged isn't great in the grand scheme of things but I would be interested if anyone else has had the same problem. I wonder whether if many items were substituted whether people actually realise they have been wrongly charged.