I placed an online order requesting a delivery to be made today. We are self-isolating and we are unable to go out. On the same delivery day I received another email saying that ASDA CANCELLED MY ODER BECAUSE THEY COULDN'T TAKE THE PAYMENT WHEN THE PAYMENT WAS CLEARLY TAKEN IN MY ACCOUNT. I called my bank straight away,  and they confirmed that the payment has been already made, just as it shows in my pending transactions. MEANING YOU HAVE TAKEN MY MONEY, AND CANCEL A SERVICE THAT I HAVE ALREADY PAID FOR. I decided to call your useless customer service. OCTAVIA picked that call up and was absolutely unhelpful, unapologetic and careless, even when I explained to her that we have NO WAY TO GO OUT, NO FAMILY IN THE COUNTRY, NO FOOD, AND I HAVE A FAMILY INCLUDING A 2 YEARS OLD TO FEED!!! OCTAVIA, suggested to do click and collect and go get the order ourselves, even when she knew that by law we are forced to stay indoors. I found it outrageous so I asked to speak with the manager. OCTAVIA SAID THAT THE MANAGER IS UNAVAILABLE AND BUT SHE'LL PUT A REQUEST TO CONTACT US IN 48HR... 2 DAYS?????!!!!!! what on earth was she talking about? Then she he hung up on us because she couldn't help anymore. DISGUSTING. Then I called again, furious, and spoke with Irne, she said delivery today won't be possible..and again suggested to do click and collect.. what make me wonder how do you train your agents???.. and in which world are they living if after nearly 2 years they don't get what self-isolation means???? SO WHO IS GONNA FEED MY FAMILY TONIGHT? WHY HAVE YOU TAKEN MY MONEY? HOW CAN YOU BE SO UNPROFESSIONAL AND UNTRUSTED???  THANK YOU ASDA FOR BEING SUCH AN UNWORTHLESS AND HEARTLESS THIEVES!!! And you know what the best part is? That YOU ARE STILL HOLDING MY MONEY!!!! SO I CAN'T BUY FOOD FROM ANOTHER SUPERMARKET!!!!!