I have never dealt with a company this bad at customer service. i ordered a rug from asda direct and the website stated that click and collect wasn't available so it could only be delivered to my address (for £8.95!). So I waited at home all day on the date they gave me but it didn't appear. A week went by and still nothing so they refunded me and gave me a £5 evoucher. I decided to try again and ordered the same item again. They stated it was going to be delievered on Friday but surprise surprise it didn't arrive. It's now the following Monday and still nothing. I have used their online contect form to keepasking where it is but the only response I get is "it's on it's way, everything is fine". Everything is certainly not fine!!! What I don't understand is why the website states this item is a 48hour delivery item when they use Hermes which only works on a 5day delivery basis. Hermes tracking facility is worse than useless. I will never use Asda again!