Shopped with them for 17 months - no probs though two-hour slots got more unpredictable and substitutions/missing items commoner. Delivery men were lovely but ASDA's Customer "Service" non-existent. Discovered last week that my order had been cancelled. ASDA don't want customers contacting them, apart from the call-centre operatives in South Africa, most of whom speak limited English and have no power to do anything but tell you what's on their screen, which is what's on yours but after much effort got through to HQ in Leeds There rude, unpleasant females told me a string of lies - my card had been rejected because I didn't have enough money in my account - funny that the bank has several times rung us to say we're keeping too much in it - because my bank was too slow in replying to requests for payment - I suspect both statements are libellous - or because there was a computer problem that was delaying deliveries. Eventually I got a ( patently insincere) apology but the same cancellation happened twice more, by which time I'd set up accounts with two other chains, neither of whichhad any problem with the same card/bank account. I told ASDA we're both pensioners, I'm mobility-impaired and my husband, in his late 80s, can't do much. ASDA were happy to leave us with no food over a weekend. To hell with ASDA and with their CEO, Andy Clarke.