Asda Directs customer service is an absolute joke I ordered 3 items with a delivery date of the 26th September This was for some reason then split between 2 couriers, Yodel and Hermes. The Yodel delivery came much quicker than this, which is by no means a bad thing. However the process seemed to fall down a little bit. At 13:31 I got both a text and an email from them to say that my order would be delivered between 9:00 - 13:00. The notification after the fact meant I was unable to have anyone in to sign for the items. The courier left one item in my porch and the other larger one with a neighbour. However the 3rd item (Wyndham Brushed Aluminium 2 Seat Dining Bench) was being sent by Hermes who I can see received this item on the 23rd. it then sat in there hub for 3 days which seemed a bit odd, but I was aware that it wasn't due to be delivered until the 26th on the 26th I phoned them up early morning to get confirmation that it would be delivered as I was concerned that the tracking hadn't been updated and was told it was definitely going to turn up and to stay in all day. Needless to say it didn't turn up. After contacting them on various different medias I finally got a call back to say that it had been lost and that they were refunding me and I need to reorder the item. I expressed that this was unacceptable and you need to resend the order, apparently this isn't their policy and I need to reorder. I also voiced my concern that it might no longer be available or the price may have gone up as it was a clearance item. The person I called checked and said it was still available at the same price. We'll I've just been on to re-order immediately after that phone call and the item is no longer available. I'd requested to speak to a manager and was told one would have to phone me back, which would happen in 2-3 hours. The call never came. I sent them a Facebook message later that day and when they failed to respond I posted the message to one of their posts. Which the following day received a reply telling me to message them direct. I highlighted that I had already done this, but messaged them anyway to which I had no reply. I then attempted to contact them on Twitter as well. After giving up this avenue and trying to call them again I found that whenever I gave them my order number and name I would be promptly disconnected. The lost item was part of a set of garden furniture of which I now have no way of contacting them to arrange for the rest of it to be returned. This is absolutely disgusting behaviour from such a large company, I can’t believe they would act in this way. The lost delivery could have easily been resolved but the way they dealt with this is shocking.