Online Order to Wisbech Asda - I ordered 10 Bottles of Asti Rose * at £6 each (shelf price) = £60 less 25% discount buy 6 or more on selected drinks = £15 disc makes amount payable £45…. I also ordered 10 bottles of original Asti at £7.50 shelf price but these were Substituted by 10 Bottles of Asti Rose * at £6 each (shelf price) BUT I was charged £7.50 for each bottle (shelf price * £6) making the total I was charged after discount £56.25, which should have been £45. That is an OVERCHARGE of £11.25... The total amount £131.75 I was originally charged before the substitutions of the cheaper Asti * did not differ even though the goods I was given were on the shelf at the cheaper price of £6.00 per bottle…? I did try to explain the overcharge to Asda staff at Customer Services on the phone (spoke to somewhere abroad who could not even get my name correct) and I once again tried to explain the overcharge when I collected the order but the 2 girls I spoke to all seemed incapable of working out the small sum, or to understand the Overcharge. How I wish I had cancelled the whole order. This is not the first time I have had a problem with Asda orders but it will be the last…I am totally shocked that Asda would Overcharge a customer and not refund the Overcharge. I will never trust Asda again and will not ever shop or buy from Asda again or recommend Asda as Trustworthy to anyone. I should have looked at Trustpilot Asda Reviews first, the reviews are truely awful....!
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