Booked and paid for a food order for £178.05 to be delivered the following day between 11am and 1pm. Driver failed to leave the Frozen Food. Getting through to the Service Centre was a nightmare and after an hour of holding on the phone, the advisor just stated the items would be refunded as they do not contact drivers to return with missing items. After speaking with a Manager, it was agreed the driver would return. After waiting in all afternoon, the driver never returned and no phone call from the store. After speaking with the service centre again, I was accused of lying and was told I never spoke to a manager and there was nothing they could do other than refund. The attitudes of advisors are appalling, rude and not intetested, shopping order not fulfilled and had to go elsewhere to get the missing items. Asda don't seem to care about customer experience, their customers or service they give, complaints are treated as if they are nothing, they have no interest in things that go wrong and certainly take no accountability. Check your orders throughly before the driver leaves as its an absolute nightmare trying to sort out problems once he/she leaves. A call centre in South Africa is not the best when problems arise.