I had a delivery booked for 8-9pm last night. I waited up until 11pm (too late for me) and it never turned up. I phoned this morning and was told the driver broke down at 9pm. Why was this not communicated to me. If I’d been told sooner my husband could have gone out at that time to get essentials ie nappies for my sick daughter. But I wasn’t told anything until I phoned up this morning. Now I have no nappies and can’t get out to the shops. The £8 voucher offered is quite frankly an insult to the level of inconvenience that has been caused.
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