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Anonymous
Placed my Asda order at 10am as am hosting party at 8pm that evening. delivery was scheduled 11-1pm . at 1.01 having not received my goods i went on Asda app and realised they had cancelled my order at 1.10. having called customer care i understood Asda using delivery through a third party can do this at any time with no notice required. I was refunded the Monday and had to call customer care to arrange another delivery slot 2-4 pm. Again at 4.01 I realised this order too has been cancelled. I am now on my third order which states the driver is in store awaiting for goods to be dropped, the amount of time delay has resulted in significant substitutions, and my order is currently 1 hour late with no news on when it will arrive. Once again I contacted customer care and received the Uber drivers number. When calling this i got no answer. As I am in a wheelchair i rely on this delivery service with Asda standard delivery never failing before. I would strongly recommend against using this express service which charges £8.50 for delivery of food that does not seem to arrive
2 years ago
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Asda has a 2.4 average rating from 2,538 reviews

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