Refused my £38 back for missing items, when I found out that a member of staff had taken my shopping when picking up click and collect ordered from Asda Dagenham I have ordered from asda click and collect at least 5X each time items are missing. The last time I had £38 of missing items. At the time i did not realise that it was this much as it was the last order and i had already waited 25 minutes before a member of staff came out to talk to me to tell me someone had taken my items. They told me it was a member of staff who had taken my original order and he had a few bits from large order. I was told the other items were being collected now. He then came back to tell me they were still shopping with a few more itemd so now i did not know what was there and what wasnt. After waiting over an hour in the freezing cold, in the secluded allocated spot which is pitch black, no CCTV and quite creepy late at night I thought will take the issue up with asda once I got home. I rand within 2 hours of getting home but 9 weeks later, 3 recored phone calls (that I sent them where I was originally promised this refund time and time again) and 7 long emails later explaining my shopping was taken by a member of their staff. I have been refused my refund as it seems, my time has run out to get it. I am so angry but it seems there is nothing I can do. Wrong on so many levels. I will never use asda again. I should have learnt from my previous orders of wrong or missing items